Delivery and returns

Shipping:

Orders are shipped from Bremen, Germany on the same or next business day after payment is received.

Delivery within Europe typically takes 1–3 business days, depending on the destination.

You can choose your preferred shipping method at checkout — either courier delivery to your address or a pickup point nearby.

Free delivery on all orders over €39

We ship across Europe

Couriers deliver from Monday to Friday, usually between 8:00 a.m. and 5:00 p.m. Delivery time may vary depending on your location and the courier’s route.

Return Policy

Thank you for shopping at Maison 19.

We want you to be fully satisfied with your purchase. If for any reason you are not, you have the right to return your order within 14 days from the day you received it, in accordance with the European Union Consumer Rights Directive.

Return Conditions:

• Items must be unused, unopened, and in their original packaging.

• Products that have been opened, used, or damaged are not eligible for return due to hygiene reasons (this includes skincare, cosmetics, and haircare items).

• Return shipping costs are the responsibility of the customer.

• Refunds will be processed within 7 business days after we receive and inspect the returned items.

How to Return:

1. Contact our support team at hello@maison19.com with your order number and reason for return.

2. We will provide you with detailed return instructions.

3. Send the products back to the return address provided via mail.

4. Keep proof of postage until your refund is confirmed.

Non-Returnable Items:

• Gift cards

• Sale items marked as final sale

• Personal care products that have been opened