Delivery and returns
SHIPPING & DELIVERY
We ship throughout Europe with fast and reliable delivery via DHL.
🇩🇪 GERMANY
- Shipping Cost: €3.95 (DHL Courier)
- FREE SHIPPING: Orders over €39
- Delivery Time: 1-3 business days
🇪🇺 EUROPEAN UNION
Belgium, Italy, France, Netherlands, Austria, Spain, Portugal, Poland, Czech Republic, and more
- Shipping Cost: €9.95 (DHL Courier)
- FREE SHIPPING: Orders over €69
- Delivery Time: 3-7 business days
ORDER PROCESSING
Orders are processed on the same or next working day after payment is received.
DELIVERY OPTIONS
You can select your preferred shipping method during checkout:
- Courier delivery to your address
- Collection point near you (where available)
DELIVERY SCHEDULE
Couriers deliver Monday to Friday, usually between 8:00 and 17:00. Delivery time may vary depending on your location and the courier's route.
RETURNS & REFUNDS
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer easy returns.
RETURN POLICY
- Return Period: 14 days from delivery
- Condition: Products must be unused, in original packaging
- Return Shipping: Customer responsibility
HOW TO RETURN
- Contact us at hello@maison19.com with your order number
- We'll provide return instructions
- Ship the items back to us
- Refund processed within 5-7 business days after we receive your return
Questions about shipping or returns? Contact us at hello@maison19.com