Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
We ship across the EU with delivery typically within 1-3 business days for Germany and 5-7 business days for other EU countries.

Do you offer free shipping?
Yes! We offer free shipping on orders over €39 to Germany and over€99 to the EU.

What are your shipping rates?
Our flat DHL shipping rate is €5.95 for Germany and €10.95 for Europe.

Do you ship internationally?
Currently, we ship within the European Union.

Products & Skincare

Are your products authentic?
Yes, all our Korean skincare products are 100% authentic and sourced directly from authorized distributors.

How do I choose the right products for my skin type?
Browse our product guides and descriptions for detailed information about each product's benefits and suitable skin types.

Orders & Returns

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes.

What is your return policy?
We accept returns within 14 days of delivery for unopened products in original condition. See our return policy for full details.

Account & Loyalty

How does your loyalty program work?
Earn points with every purchase and redeem them for discounts on future orders. Sign up for free to start earning.

Still Have Questions?

If you can't find the answer you're looking for, we're here to help! Contact us and we'll get back to you as soon as possible.