Terms & Conditions
General Terms and Conditions
The following terms and conditions apply to the rights and obligations arising from the purchase of goods by customers (hereinafter the "Customer") from Ljus Beauty OÜ, operating the Maison19 online store (hereinafter "Maison19").
By registering as a user of Maison19 and/or purchasing products from Maison19, the Customer agrees to these terms and conditions as well as any applicable rights and obligations under the laws of the Republic of Estonia.
Maison19 reserves the right to make changes to these terms and conditions, as well as product prices. Any changes will be reflected on the Maison19 website.
Entry into Force of the Contract of Sale
Maison19 sells, and the Customer purchases, products listed on the online store. The contract of sale enters into force once the payment specified in the order confirmation has been credited to the current account of Ljus Beauty OÜ.
By finalizing and paying for an order, the Customer confirms they have read and agreed to these terms and conditions.
Prices
All prices at the Maison19 online store are listed in euros and include VAT at the applicable rate.
Maison19 reserves the right to adjust prices. If an order is placed before a price adjustment takes effect, the Customer will receive the product at the price indicated at the time the order was placed. The Customer is not entitled to claim compensation for any price difference.
Finalizing the Order and Payment
Customers can choose from the following payment methods: Swedbank, SEB Bank, LHV Bank, or credit card. Full payment (100%) is required to confirm the order.
The contract of sale is considered concluded once the Customer has paid 100% of the order total.
Delivery
Once the contract of sale has entered into force (i.e., the Customer has made full payment), Ljus Beauty OÜ will process the order and hand it over to logistics partners for delivery.
Delivery times indicated on the Maison19 website apply from the moment payment is received.
The Customer is responsible for informing Maison19 of any changes to the delivery destination or agreed delivery time before the goods are dispatched.
Maison19 is not responsible for delays or misunderstandings in delivery caused by inaccurate contact information provided by the Customer. Maison19 will replace products (but not packaging) damaged during delivery, or provide a refund if replacement is not possible.
Right to Return
In accordance with subsection 56 (1) of the Law of Obligations Act, the Customer has the right to withdraw from the contract within 14 days of receiving the goods.
Returned goods must be unused, undamaged, and in their original packaging. The Customer bears the cost of returning the goods, unless the return is due to non-compliance with the order or defective products.
To initiate a return, the Customer must send a free-form statement to [insert email address] within 14 days of receiving the goods. The withdrawal statement must include the Customer’s name, the name of the product, and the invoice or order number.
Refunds will be processed within 14 days of receiving the withdrawal statement. The delivery cost will also be reimbursed.
Claims Procedure
Under the Law of Obligations Act, the Customer is entitled to submit claims regarding product defects within two years of receiving the goods. It is presumed that any defect detected within the first six months existed at the time of delivery, unless Ljus Beauty OÜ proves otherwise.
To file a claim, the Customer must notify Ljus Beauty OÜ via email at [insert email address], including their name, contact information, and a description of the defect. The claim must be submitted within two months of discovering the defect.
Ljus Beauty OÜ is not responsible for:
- Damage caused by the Customer’s negligence or fault
- Defects caused by misuse of the product
- Normal wear and tear
Liability and Force Majeure
Ljus Beauty OÜ and the Customer are liable for any damages caused to the other party by breaching these terms and conditions, in accordance with the legislation of the Republic of Estonia.
Ljus Beauty OÜ is not liable for damages or delays in delivery resulting from circumstances that could not have been foreseen or avoided.
Privacy
By using the Maison19 website, the Customer consents to the processing of their personal data by Ljus Beauty OÜ. Customer information is used solely for order processing and is not shared with third parties.
Other Terms and Conditions
Disputes arising from these terms and conditions will be resolved through negotiations. If an agreement cannot be reached, the Customer may seek resolution through the Consumer Protection Board or a court of law. Ljus Beauty OÜ is also entitled to seek resolution in court if necessary.